2019.08.01 Front Office Coordinator.png

Job Type: Full-time
Salary: $14.00 to $17.00 /hour

Job Description 
We’re looking for a new team member who is able to represent a high-end and patient-centered medical practice - a practice that strives for a 5-star customer service.
1 year of experience in Plastic Surgery, Medical Aesthetics, Spa, Retail, and/or customer service focused environment is preferred, but not required.

Responsibilities | Duties | Qualifications

  • Manage all incoming/outgoing phone calls with efficiency

  • Check in and check out patients visiting which include creating invoices and processing payments for all treatments and skin care products

  • Book and confirm patient appointments

  • Ability to work independently as well as in a team-environment setting

  • Have a high degree of accountability, integrity and drive for excellence

  • Maintain safe, secure, and healthy working environment by establishing and following standards and procedures and comply with medical and legal regulations

  • Deliver a 5-star customer service to ensure the best patient satisfaction over the phone or in person- overall patient experience is delivered with positive, warm demeanor and genuine attention

  • Have excellent communication skills and professional demeanor to represent the practice well - both in verbal and written communication

  • Maintain proactive approach and attention to schedule of appointments and resolving potential scheduling conflicts

  • Extreme attention to detail to enter patient records accurately and in a timely manner

  • Oversee product inventory, display product and maintain optimum level of product testers and brochures

  • Administrative tasks include, scanning and copying documents, mailing, running office errands, uploading photos

  • Cross-training duties for Front Office and Back Office include but not limited to: greet patients, answer phones, prepare and clean exam rooms, review and maintain appropriate level of inventory, schedule appointments, prepare documents for patient’s charts, follow up with patients concerns/needs, organize medical records and assist the Physician and the team as needed.

  • Must pick up quickly on technology such as Microsoft Office Suite, EMR, social media and other technologies added to the practice to streamline processes

  • Someone who has the ability to work overtime

Benefits: Paid time off, paid sick days, paid holidays, 401(k) - retirement plan.

How to Apply: Please provide your resume along with a cover letter briefly describing why you are interested in this role and why you are the ideal candidate.

Bring these items to:

OnDemand Employment Group

2011 Auto Center Drive #116

Oxnard CA 93036

8054854606 Refer your questions to one of our friendly staff members

Please bring two forms of valid identification and updated resume to speak with a recruiter.

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