Thousand Oaks, Fulltime

$14-$16 Temp to Hire

Duties and Responsibilities:

Deal with the customers via emails, over the phone, face to face

Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.

Respond to the problems of the customer promptly

Look after the customer accounts and update their transaction status

Draft the necessary documents, letter or statements, as required by the customer

 

Maintain records of interactions with the customers in an orderly manner

 

Coordinate with the internal department to find solutions and resolve matters

 

Maintain a follow up on the customer. Qualifications Required for Getting into Client Servicing

 

High school diploma or degree and a bachelor's degree or something equivalent

Knowledge of customer services ethics, principles and procedures

Proficiency in administrative and documentation procedures

 

Extra Skills

Should be able to use the computer extremely well

Should have great communication skills: written and verbal communication

Should be able to handle a lot of data that is available, and all of this has to be done at good pace

Should have a lot of patience when communicating with the customer

 

Should be able to maintain their composure even if the customer is being rude

 

Should have good listening skills, since most of the time, communication with the customers is done over the phone

Should be attentive to detailing

Should have the skill of versatility; they will have to adapt to many situations regarding the customer

Must have extensive computer skills/ background

Able to run multiple reports

 

Strong Customer Service Background

Some sales background preferred however not required

 

APPLY:

Please apply in person at 2011 Auto Center Drive. Oxnard, CA 93036 (805)485-4606.

Please bring two forms of ID to complete the process and an updated Resume for review.

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