Pacoima, CA Full time, Temp-Hire

MON-FRIDAY 7:30am-4:30pm with an hour lunch.


POSITION: Customer Service Counter Person

PURPOSE: Provide the highest level of customer service to process will-call orders, both cash and charge orders, processing customer and branch phone-in orders, providing pricing information to customers over the phone, back-ordering material, handling phone calls from customers and other branch locations, transferring stock between branch locations and other duties as assigned by the Branch Manager or his designee.


·   Process incoming phone calls from branches and customers.

·   Process customer orders for will-call in various locations.

·   Process customer orders for delivery from various locations.

·   Provide order status, product pricing and availability, as well as, delivery information to customers as made available.

·   Coordinate logistics of products to fill customer orders.

·   Provide technical support as needed.

·   Provide product information as needed.

·   Maintain a high level of product knowledge as technologies change.

·   Maintain a positive, professional appearance and work environment.

·   Perform other duties and responsibilities as assigned by immediate supervisor and company management.

·   General housekeeping of branch to maintain the appearance and safe work environment in work area, isles, shelves, displays, break areas and restrooms.

·   Answer telephone calls in a polite and timely manner.

INTERACTION: This position interacts with co-workers and customers.


·   Candidates must have proven customer service skills, and presentation, both in person and over the telephone.

·   Industry experience is a plus

·   Must be able to clearly communicate with others; good penmanship is also a plus.

·   Attention to detail and accurate work history with numbers and computer coding.

·   Ability to use manufacturer parts breakdown and price list, ten key calculator and knowledge of percentages are required.

·   Previous industry experience and/or product knowledge is beneficial.

·   Trend software experience is a preferred.

·   Forklift certification or the ability to received forklift certification.

·   Bilingual

·   Must be able to pass a background check.


·   Stand, walk, talk and hear, use hands to finger, reach with hands and arms, handle, or feel objects, tools or controls.

·   Sit, climb stairs, balance, stoop, kneel, crouch or crawl.

·   Lift, pull and push 35 lbs.

·   Position will require frequent bending, stooping and reaching.



Please apply- 2011 Auto Center Drive, Oxnard, CA 93036 Suite 116

Bring 2 forms of ID and updated resume