$49-$60K Fulltime Camarillo

Must Have Degree

Good communication

Responsibilities:

· Improve customer service experience, create engaged customers and facilitate organic growth

· Take ownership of customer’s issues and follow problems through to resolution

· Set a clear mission and deploy strategies focused towards that mission

· Develop service procedures, policies and standards

· Keep accurate records and document customer service actions and discussions

· Analyze statistics and compile accurate reports

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

· Keep ahead of industry’s developments and apply best practices to areas of improvement

· Control resources and utilize assets to achieve qualitative and quantitative targets

· Adhere to and manage the approved budget

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BS degree in Business Administration or related field

· Maintain an orderly workflow according to priorities

APPLY:

Please apply in person at 2011 Auto Center Drive, Oxnard, CA 93036 Suite #116

805-485-4606 Bring 2 forms of ID

Email resumes to Frank@ondemandeg.com & Reception@ondemandeg.com

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