Currently recruiting to fill 20 positions:

  • Address customer inquiries that come  through the toll-free number, or calls initiated through outbound phone dialer.    
  • Protect customer information in accordance with Corporation standards.    
  • Conduct all tasks with accuracy and in a customer first manner consistent with corporate policies.    
  • Professionally resolve and manage all customer situations.    
  • Maintain and sustain established call center metrics.    
  • Keep leads and supervisors updated on consumer concerns and trends in product complaints.    
  • Frequent contact with divisions, stores and customers regarding payment procedures.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

  • Knowledge of Microsoft Word and Excel.    
  • Strong written and verbal communication skills with the ability to effectively communicate information to customers.    
  • Ability to organize and prioritize a variety of tasks/projects.    
  • Ability to work independently.    
  • Strong attention to detail.    
  • Must be available to work different shifts as well as rotating weekends per the needs of the business. This may include working weekends as part of a standard work schedule.